Etiquete Friday – Nuisance CallersBy Angela Marshall, 8th Mar 2013
I continue my quest from 2012, when each Friday you join me in my campaign to change “Casual Friday” to “Etiquette Friday” and to encourage people and companies to get involved. Hopefully my messages have reminded you to make some small changes, and that people will be more considerate to others and more aware of their manners. The goal in turn will create a more pleasant and positive society.
Do You Get Marketing Calls?
Over the last hour I have had several phone calls, thinking that someone actually wants to talk to me, I pick up the phone and the phone goes dead. It is another marketing call! Sometimes a number shows up whilst other times it doesn’t. I pay for the number to be shown due to this problem and to allow for clients who misquote their mobile number. However, telemarketers are now using local numbers to make calls to people, to seem more legit and have a better chance of people picking up.
The phone rings again, this time a number is showing, but no message is left. This is starting to really annoy me especially as it is interrupting my train of thought. I phone the number back and complain. It turns out to be someone who actually wanted me. I apologise and try to explain but now they put the phone down on me. This makes me feel awful even though I tried to explain and apologise. How a situation can escalate. I email the person apologise and explain and thankfully she understands and contacts me again.
Marketing calls are very annoying and can put you in a bad mood which can then reflect badly on you when dealing with other people. Does this ring a bell? The lesson, take a deep breath and only return or answer the call when you are more relaxed and in a better frame of mind to deal with the situation!
The phone rings again this time someone wants me to advertise in a local school magazine, it goes on! This time I am my usual self, polite but to the point! Not to waste their time or mine.
Remember always try to answer the telephone or return calls in a calm and relaxing tone, as much as possible!