Etiquette Friday – Using Your Mobile Phone When Being ServedBy Angela Marshall, 9th Nov 2012
It’s Friday and the day I request you join me in my campaign for 2012 to change “Casual Friday” to “Etiquette Friday”, to get people and companies involved. If we consciously make an effort every Friday then hopefully it will become a habit every day. I challenge you to make one small change a week and by the end of the year let’s hope we have a more pleasant and positive society.
Using Your Mobile When Being Served
When I take clients personal shopping, on occasions, my client will answer their mobile whilst being served at the till. I think this is very impolite and disrespectful to the server. Some shops are now refusing to serve people who are on their mobile, as they think it is both rude to their employee and holds up the queue preventing others from being served promptly.
Alternatively, a person serving you when you pay for goods can chat to their colleague whilst taking your payment or wrapping up your goods. Again this is being rude to their customer and results in a poor service for that customer.
Treat People as You Wish to be Treated
We all need to remember that it is important to give attention to our customers, no matter how tempting it is to take a phone call or chat to our colleague. We must treat people as we wish to be treated and show our appreciation for their service and custom.