Good Manners are about Being Considerate to Others – 10 TipsBy Angela Marshall, 10th May 2011
Good manners are SINCERE – sociable, invisible, natural, caring, effortless, respectful, earnest
Good manners are about knowing what to do, when to do it, and how to do it.
When you are polite and respectful and put people at ease, as a matter of course and with no fuss, people feel comfortable in your company. Practice makes perfect and the confidence that comes with strong social skills allows you to stand apart from the crowd and quickly build successful and professional relationships. Good manners are not for special events but should be used every day.
Points to think of:
- Respect other people’s space, time, privacy and priorities.
- Messages or voicemail – always return telephone calls, if necessary leave a message on voicemail. Speak slowly and clearly. How good is your voicemail message?
- Mobiles – where possible avoid loud rings/conversation on mobiles in public places.
- Remember to be courteous to people at all times, including colleagues and visitors e.g. offer a drink, take a coat.
- Deliver on your promises or at least go back and update people.
- Introductions, general rule of thumb – juniors to seniors.
- Table manners can ruin your image; make sure you look and act the part.
- Invitations – always reply to an invitation and following the event send a letter of thanks is remembered more than an email.
- Email etiquette – keep to same standards as face to face. Correct spelling, punctuation and grammar and be professional at all times.
- Meeting manners – you reveal a lot about yourself and your potential in a meeting. It is an ideal time to demonstrate your ability to interact with others. Thank the Chair before you leave. Ask questions when you require clarification.
The Royal Wedding was an excellent example of good grace, manners and etiquette and certainly mobile phones were not permitted in Westminster Abbey. Hopefully, we call all learn from these events.