Posts Tagged ‘etiquette and manners’

Missing, Changing or Cancelling Appointments

By Angela Marshall, 16th Apr 2013

ClockMissing Appointments

Whether you are going to the hairdresser, dentist or beautician it seems businesses need to text or phone to remind you of your appointment, as so many people do not turn up. Doctors’ surgeries and hospitals regularly have people who do not turn up for appointments. Surgeries often show the number of people who missed appointments the previous month. 1 in 10 people miss appointments in the NHS. Think of the cost as well as how many people could be seen by a doctor or consultant sooner.

Is this acceptable? Not really: it costs companies money and wastes important time slots that other people could have used. Now there are some considerations for people who can forget e.g. if they have dementia, a bereavement in the family or we can all make a mistake. But being disorganised and not noting an appointment affects many other people. People with dementia obviously need help and we should all be aware of people who can forget especially the elderly and try to find ways to  help them.

Reschedule or Cancelling an Appointment

In Business

We are all busy people and sometimes an appointment has to be changed, but it seems that more and more people think nothing of changing or cancelling an appointment. It is not only inconvenient to you but more often than not it affects several other people. It may be urgent, you may have double booked, but if you have a better offer then that’s where good etiquette comes in. Whenever you change an appointment at last minute always phone where possible don’t text or email.

Regularly Rescheduling or Cancelling Meetings

If you regularly reschedule meetings you will build up a reputation you are not reliable and this affects your personal image and brand. It also gives out the message you do not think the person or company is important. This person or company may well, one day, be the very person or business you need and you will have tarnished your reputation.

Five tips on good appointment etiquette:

  1. Ensure you make a diary note of the appointment.
  2. Personally contact the person when changing or cancelling.
  3. Don’t give excuses and show you are more important.
  4. Ask them when they can reschedule.
  5. Do your utmost to fit in with them.

Ensure you turn up on time with a pleasant smile and if necessary apologise again for forgetting or rescheduling.

Always Be Professional

By Angela, 4th Dec 2009

Whatever we do and whoever we see it is important not to let ourselves down and to be professional at all times. Looking good, being polite and having good communicating skills whether in our business or private life can go a long way.

Looking and feeling good affects how you behave. Look like a slob and you are more likely to behave like one.  Look the part, think the part and you will be the part. Now, more than ever people need to be professional in their work and in their home life. Lead my example to your children.

Professional Etiquette

Having good manners is about presenting yourself with the kind of style that shows you can be taken seriously. When you are confident you feel comfortable and behave well to people around you and they in turn feel comfortable around you. Good professional Manners pay off.

Appearance Management covers Etiquette and Manners in their consultations and workshops see more detilas on Etiquette Friday

Interviews: Making a Good Impression

By Angela Marshall, 30th Sep 2009

I have recevied feedback from several employers about obvious mistakes people are making when attending interviews. Some of theses mistakes, it seems,  people just don’t think what image they are portraying to the interviewer, particularly students out of university. As an image consultant I am quite shocked, or should I be, what bad manners people have?  Here are some tips:

10 Do’s

  1. Shake hands firmly with the interviewer at the beginning and end of the interview
  2. Good posture, give eye contact, smile and relax in the chair but don’t slouch
  3. Make sure you know where any documents you need are and the order they are in
  4. Adhere to the employer’s dress code, check out the company’s dress code beforehand
  5. Be smart – dress slightly better than you would if you were an employee
  6. Cover up tattoos and remove body jewellery
  7. Listen carefully to the current question and try to give short and concise answers with examples
  8. Speak clearly and loudly (no too loudly) and try not to speak too fast
  9. Know your CV

10 Don’ts

  1. Chew gum or eat garlic beforehand, ensure you have a fresh breath
  2. Turn off your mobile and ensure you do not take any text or phone messages whilst in the interview (it has been known)
  3. Have dirty, scruffy shoes
  4. Look worried, or have a poor posture
  5. Wear creased clothes
  6. Have dirty hair, nails or hands
  7. Ask for the toilet the minute you arrive for the interview, ensure you go before you announce your arrival or ask the receptionist to give you a minute to go
  8. Mutter, interrupt and not listen to the interviewer
  9. Turn up late and not apologise
  10. Be arrogant


I had a very interesting chat with Roy Basnetton of CityTalk 105.9 based in Liverpool, on 13 May.  We chatted about several topics including the importance of image, wardrobe personality- how the way you dress gives out information about you and how I think Casual Friday should change to Etiquette Friday.

To hear my thoughts and views, have a listen (note: the file may take a while to load…)

Great fun!  Let me know what you think.


Having good manners and professional etiquette are often ignored and yet are so significant, as they are part of your personal image. Manners have become more relaxed, especially when meeting the Royal family, however there are still many rules that are timeless and expected as part of professional manners. The key thing is to always treat people with consideration and respect, although this should be obvious, it is frequently a casualty in many workplaces.

In a business environment this means understanding the critical factors that can make or break a business meeting; impress a potential client or influence a first impression on your first day in a new job. When attending a meeting you should stand when a senior manager or top executive enters the room. Then wait until they offer their hand and when shaking hands ensure you always have a firm grip (although don’t squeeze). And look directly in the eye when greeting them. If you are the host ensure you offer your hand to your guest and welcome them with a smile.

 Remember: Always be conscious that your mannerisms reflect on your professionalism and that of your company’s business.

Appearance Management includes etiquette and manners as part of their workshops and personal consultations.


The other morning I turned on the television, whilst changing to go out, and Trisha Goddard on Five programme was on. This is not something I would normally watch, however it was about etiquette and they had on some women who they were going to change from ladettes to ladies, so I thought I should watch it. I was amazed, in fact shocked, to hear that a few of the women go to Asda in their pyjamas because they are too lazy to change; one in her dressing gown with nothing else on. Three were sent off with some experts and were taught how to have better posture, speak more politely and how to use a cup and saucer. It had not struck me before that people use mugs all the time. The comments the women said after the session included how much more confident they felt and how much greater self-esteem they had.


The next day I had a business meeting in City Inn Hotel, Westminster and all the people were having cups of coffee and tea in cups and saucers.

For me, this is another example why we find “Etiquette & Manners” an important session in Appearance Management corporate workshops and why we also offer it in our personal consultations.





Welcome to Angela Marshall's Blog. Angela Marshall
"I am in the third phase of my life and having been a successful image consultant for 18 years, I now enjoy the freedom of blogging about life in general, especially fashion, grooming, etiquette and manners." Angela Marshall
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