People who do a great job in the hospitality industry are summed up as ASK. They have a positive Attitude, great Skills and Knowledge. We have just been the beneficiaries of this, at a wonderful week’s break at La Residencia in Majorca.
This made me think how much better life would be and how a company’s bottom line would improve if we all had the same attitude to our work. Companies need to think about the training of their staff and how to improve what image they portray. Management need to ask – Do their employees represent the corporate brand? Our personal image i.e. the way we look, sound and behave, has a significant impact on how our company is perceived. Looking good gives people confidence, good body language helps to portray a positive message and good manners, whilst not being commented upon, will, like bad manners, never be forgotten.
If you believe that how your people engage with your clients matters then we can help, so please contact, image consultants Appearance Management